Frequently Asked Questions

Most returns are completed within 3-5 business days after you drop off your documents. We'll call you when it's ready for review and signature. During peak season (late March through April 15), it may take slightly longer due to volume.

Walk-ins are always welcome! However, scheduling an appointment ensures you won't have to wait. You can book online through our Calendly scheduler or call us at (616) 846-2159.

Tax Season Hours (January - April):

• Monday, Tuesday, Thursday, Friday: 11am - 7pm
• Saturday: 9am - 4pm
• Wednesday & Sunday: Closed

We also have a 24/7 secure dropbox for returning customers who can't make it during business hours.

We operate on a convenient drop-off/pick-up system:

• Drop off your documents during business hours (or use our 24/7 dropbox)
• We'll briefly review your documents with you to gather any additional info
• We prepare your return and call you within 3-5 business days
• Pick up your completed return, review it, sign, and we e-file for you

This system keeps costs down and gets your return done efficiently.

We prepare a wide variety of returns including:

• Individual returns (Form 1040) with all schedules
• Self-employed / freelancer returns (Schedule C)
• Rental property income (Schedule E)
• Investment income (stocks, dividends, crypto)
• Michigan state returns
• Homestead Property Tax Credit and Home Heating Credit
• Small business returns (Schedule C, some partnerships)
• Prior year returns (multiple years if needed)

Yes! We can prepare returns for multiple prior years. If you've fallen behind, we can help you get caught up. Just let us know when scheduling so we can allocate enough time. Each tax year requires a separate appointment.

Yes. If you receive a letter from the IRS or Michigan Department of Treasury, bring it in and we'll help you understand what's needed and how to respond. For returns we prepared, we stand behind our work—if there's an error on our part, we'll handle it and pay any penalties incurred.

Absolutely. If you received a corrected W-2, forgot to report income, or discovered a deduction you missed, we can file an amended return (Form 1040-X). Bring your original return and the new information.

Yes! Tax planning shouldn't just happen in April. We can help you:

• Estimate quarterly payments for self-employment
• Plan for major life changes (marriage, home purchase, retirement)
• Review withholdings to avoid surprises
• Strategize deductions and contributions

Contact us anytime to schedule a planning session.

Pricing depends on the complexity of your return. A simple W-2 return will cost less than a return with self-employment, rental income, or multiple schedules. We're always happy to give you an estimate when you drop off your documents. We pride ourselves on fair, competitive pricing with no hidden fees.

We accept:

• Cash
• Check
• Credit/Debit cards

Payment is due when you pick up and sign your completed return.

With e-file and direct deposit, most refunds arrive within 10-14 days (sometimes as fast as 8 days early in the season). Paper checks mailed by the IRS take 6-8 weeks. You can track your refund status at irs.gov/refunds.

If you owe federal or state taxes, we'll provide you with a payment voucher. You can pay by:

• Check or money order mailed with the voucher
• Online at irs.gov/payments
• IRS Direct Pay (free bank transfer)

Payment is due by April 15 to avoid penalties and interest. If you can't pay in full, the IRS offers payment plans.

Absolutely. We take data security seriously. Your tax information is encrypted when transmitted to the IRS and state, and we follow strict protocols for storing and handling sensitive documents. We're IRS-registered preparers bound by professional standards.

We guarantee accuracy. If there's an error on any return we prepare that is our fault, we will pay any penalties incurred. We're members of NATP and NSTP and adhere to their Code of Ethics and Standards of Professional Conduct.

Yes. We are IRS-registered tax return preparers with valid PTINs (Preparer Tax Identification Numbers). We stay current on tax law changes through continuing education and professional memberships.