What to Expect

We operate on a drop-off/pick-up system. Here's how it works:

1

Drop Off Your Documents

Stop by during our open hours with your tax documents. We'll sit down with you and go over any information that will be helpful in preparing your return.

2

We Prepare Your Return

You'll go home and we'll get to work! Expect a call from us in 3-5 business days with the results of your tax return.

3

Pick Up & Sign

Come back to review and sign your completed tax return at your convenience. Once signatures and payment are complete, we e-file the return for you.

4

Get Your Refund

With direct deposit, expect your refund in 10-14 days. Paper checks are mailed in 6-8 weeks. If you owe, we'll give you a voucher to send with payment by April 15.

24/7 Secure Dropbox: If you're a returning customer and can't make it during open hours, we have a secure dropbox available 24/7.

Important Phone Numbers

Need to contact the IRS or State of Michigan directly? Here are the numbers you need:

Certified Tax Service

(616) 846-2159

IRS - Individuals

(800) 829-1040

Michigan Treasury

(517) 636-4486

IRS Phone Wait Times

📅 Filing Season (Jan - Apr)

~13 min

Wait times are higher on Monday/Tuesday, during Presidents Day weekend, and around April 15.

📅 Off Season (May - Dec)

~19 min

Wait times are higher on Monday and Tuesday. Some service lines may have longer waits.

Driving Directions

Street Address: 15200 Fillmore Street, West Olive, MI 49460

Mailing Address: P.O. Box 245, West Olive, MI 49460

From Grand Haven

  1. Head South on US-31
  2. Turn Right on Fillmore Street
  3. Turn Left at the FIRST DRIVEWAY, right after the railroad tracks
  4. Follow the signs to the barn

From Holland

  1. Head North on US-31
  2. Take the Michigan U-Turn at Fillmore Street
  3. Turn Right on Fillmore Street
  4. Turn Left at the FIRST DRIVEWAY, right after the railroad tracks
  5. Follow the signs to the barn

Helpful Links

Check Your Refund Status

Track the status of your federal or Michigan state refund:

IRS Resources

Our Professional Associations

We are members of NATP and NSTP, adhering to their professional standards:

Connect With Us

Follow us on social media for updates and tax tips: